General Terms and conditions of Sales
The company MULTIDIMENSION SARL (below THE SELLER) is registered in the register of trade and companies under the number RCS 533 118 709. Its postal address is: 155 rue du Faubourg Saint-Denis, 75010 Paris, France and its e-mail address is [email protected] (below the SELLER ADDRESS).
Any order under a product appearing in the online store site www.multibutic.com (below SITE SELLER) assumes the consultation and prior acceptance of these terms and conditions. The validation click of the order implies full acceptance of the present. This click has the value of “digital signature”.
The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the SELLER to the consumer.
The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.
Proof of the transaction
The computerized registers, preserved in the IT systems of the company THE SELLER under reasonable conditions of safety are considered as the proofs of the communications, the orders and the payments made between the parts. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on SITE SELLER. THE SELLER or his suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the SELLER has been aware of the possibility of such damages. Names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of products are not contractual.
Period of validity of the offer and the price
Our prices are valid for the day.
The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) the slightest trace of shock (holes, traces of crushing etc ..) on the package, and if necessary to refuse the package. An identical new product will be returned to you at no cost.
The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported.
As in any shipment, it is possible to be late or the product goes missing. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the customer will be reimbursed by the carrier and deliver a new package identical to his expenses.
We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.
Delivery problem due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products …) must be indicated on the delivery note in the form of “handwritten reserves”, accompanied by the signature of the customer.
The consumer must confirm this anomaly by sending the carrier within two (2) business days of the delivery date a registered letter with acknowledgement of receipt exposing the said claims.
The consumer must send a copy of this letter to the SELLER ADDRESS. Without this fact, we do not proceed to any trade.
The consumer must formulate with the SELLER, the same day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or quality compared to the indications on the order form.
Beyond this deadline, any claim will be rejected.
The formulation of this claim with the SELLER may be made to the ADDRESS of the SELLER.
Any claim not made in the rules defined above and within the time limits can not be taken into account and release the SELLER from any responsibility towards the consumer.
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the SELLER as a whole and in its original packaging in perfect condition at the ADDRESS of the SELLER.
To be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will reship the package to the correct address.
The SELLER shall bear the shipping costs, except in the event that the product does not correspond to the declaration of origin made by the consumer in the correct direction of return.
The provisions of the present contract cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.
The consumer is expressly informed that the SELLER is not the manufacturer of the products presented in the SELLER SITE and that the SELLER is released from any liability for defective products.
Consequently, in the event of damage caused to a person or property by default of the product, only the manufacturer of the product may be held liable by the consumer, on the basis of the information on the packaging of the said product.
The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER are excluded from this warranty.
The warranty can be extended according to the terms and conditions provided in store and on site in the workshop section.
Right of withdrawal
The right of withdrawal applies only to natural persons.
In accordance with Articles L. 120-20, the consumer has a period of seven (7) calendar days to return, at his own expense, products that do not suit him. This period runs from the day of receipt of the consumer’s order. Any return may be reported in advance to the SELLER’s customer service department. The product must be returned to the SELLER’S ADDRESS.
Sensitive products (such as DVDs, CDs, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
Only products returned in their entirety, in their original packaging complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer’s expense.
In case of exercise of the right of withdrawal, the SELLER will make every effort to refund the consumer within thirty (30) days.
Rights of use
The use of the brands on the site is strictly prohibited.
Neither party will have failed to fulfil its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, unavoidable, beyond the control of the parties and which cannot be prevented by the parties, despite all reasonable efforts, shall be considered as force majeure.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of it.
The two parties will then get together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the contract will be continued.
If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party.
Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.
If one or more provisions of these general terms and conditions are held not to be validated or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions of sale cannot be interpreted in the future as a claim to the obligation in question.
These general conditions are subject to French law. This is the case for both substantive and formal rules. In the event of a dispute or complaint, the consumer will first contact the SELLER to obtain an amicable solution.
Protection of personal data
All the data you entrust to us is used to process your orders.
In accordance with Act No. 78-17 of 6 January 1978 on data processing, files and freedoms, you have the SELLER’s right to rectify, consult, modify and delete the data you have provided us with. This right can also be exercised online.
Disputes and disputes
Any order placed through the SELLER’S SITE implies the customer’s acceptance, without any restriction, of the SELLER’s general terms and conditions of sale. In the event of a sale to a legal entity, any dispute relating to the sale (price, General Terms and Conditions, products, etc.) shall be governed by French law before the Commercial Court of the SELLER’s registered office.